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Full-process service mechanism
- Response to timeliness requirements
Response timeliness needs to be guaranteed in response to customer needs. The response speed directly affects the customer's transaction probability. High response efficiency can increase the transaction rate to more than 70%. - Permanent follow-up mechanism:
Provide customers with long-term after-sales consulting services. Even if sales leave, corresponding personnel will be connected to ensure that customer needs can be continuously responded to. - Customer hierarchical management:
Flexibility to adjust cooperation policies for customers with different potential, appropriate concessions can be made for high-potential customers, and charges will be charged according to rules for customers without clear expectations of refund.
Technical intervention rules
Regular standard parts requirements are directly matched by sales, and only clear customized requirements are introduced into technical personnel to avoid invalid occupation of technical resources.
Group chats management rules
In the early customer docking stage, core technical personnel will not be brought into the customer base, and sales will be used as a unified docking window to avoid information confusion and waste of resources.
